DELIVERY & RETURNS POLICY
DELIVERY
RETURNS
If you encounter a negative situation when your purchased order reaches you, you can request a refund. In this case, you should contact us. We will learn the reason for your return request from you and accept your return. You can return your order within 7 days of receipt. You must ship your order for return and send your shipping information to us. After sending us your shipping information, we will give you a gift coupon for the amount you paid for the product you requested for a return. With this coupon, you will be able to order another product you like on Yoven Fashion. Your money will be kept secure and your losses will be covered by Yoven Fashion.
There must be some valid reasons for you to request a refund for your orders from our Yoven Fashion store.
" FINAL SALE " ITEMS
Lingeries and teddies are considered “ Final Sale “, non-returnable and can't be returned for store credit.
RETURN POLICY
We do not provide cash refunds. We will accept exchanges within 7 days of the product delivery date with a valid receipt and all tags attached. We will accept returns for store credit only within 7 days of the product delivery date with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be exchanged in-store:
- Bra Sets & Lingerie
- Teddies
PRODUCT RETURN REASONS
- In cases where your cargo does not reach you
- If your order was seriously damaged on the way
- If you received a product less than the amount you ordered
- If there are serious differences between the product you ordered and the product descriptions, you should inform us of your return request.
If your product meets the above-mentioned reasons, as Yoven Fashion, we will ask for evidence about the product for your satisfaction.
Items to be returned must be unworn, unwashed, undamaged and in their original condition (including all paperwork, packaging, accessories) in a complete condition.
Refunds will be returned to you in the form of a gift voucher in the form of store credit.
WHAT TO DO FOR RETURN?
- The first thing you need to do is to contact us at our Yoven Fashion contact addresses.
- You must pack it so that it will not be damaged later and the product cannot be opened on the way. You must add the recipient address on the package in such a way that it will not be deleted or lost. Since the package you send will go on a very long journey, anything can happen on the way.
- You are going for international shipping. Here they will give you a sheet to fill in. First fill out this paper.
- Then deliver your package to the cargo. The officer in the cargo will ask you for some information.
- A fee will be determined based on the weight and volume of the product.
- Important note: All returns are paid by the sender. For this reason, you will pay the shipping fee for returns.
- The cargo clerk will put a tracking number on the paper you fill in and return it to you.
- You must send this cargo tracking number to us from our Yoven Fashion contact addresses.
- The amount you paid for your returned product after you receive your Yoven Fashion product In return, a gift coupon will be given and you will be able to shop again.
NOTE: Yoven Fashion is not responsible for return packages that may be lost or stolen during shipping. Please keep your postal document and / or return tracking number when returning your returns.